core Services 2008 2009

• ICT Strategic Planning
  
  • LMRHA staff will be available to members to assist in the research and documentation of a strategic ICT plan
• Advovacy 
  • LMRHA will seek funding for strategic regional initiatives.
• Representation
  • LMRHA will represent its members at state ICT forums such as HealthSmart groups
• Standards and policy development for infrastructure and ICT practice
  • LMRHA will operate according to and support member services with template standards and policies for infrastructure, change control and other matters where appropriate, including a standard operating environment for workstations
• Wide area networking to support connections between members within the region
• Network management and monitoring
  • all network routing and core switch appliances on all links of shared WAN infrastructure, organisation access routers and associated organisation care switches will be deployed under 4 hour maintenance agreements and monitored 24 hours, seven days a week, or 10 hours, five days a week, depending on the needs of the member organisations and provider price
• Internet services
  • a guaranteed minimum bandwidth
  • Email and internet access
  • secure remote access to alliance networks and member services
  • content, virus and spam filtering
• Implementation of HealthSmart products and other DHS policies and strategies. This will include:
  • representing members at appropriate forums
  • advising members about progress, opportunities, issues, options, etc
  • coordinating activities related to planning and implementation
  • managing implementations (NOTE: costs for major projects are outside core services)
• Joint Procurement
  • the Lead Agency may, on behalf of the alliance, purchase ICT related products for members